Q: I have an issue with my Ledlenser torch or headlamp. How do I find out if it qualifies for repair or replacement under the Ledlenser warranty?
A: We have information about the Ledlenser warranty (what it covers, timeframe, and more) on our Ledlenser Warranty Information page.
Q: I am having trouble registering my Ledlenser for the 7-year warranty. Can you help?
A: Find step-by-step instructions for registering your Ledlenser product here.
Q: How do I clean my Ledlenser?
A: For cleaning, please use a dry, lint-free, clean cloth. If salt water is spilled on the lamp, it must be removed entirely and immediately with such a cloth. Cleaning the lens with some window cleaner and a clean cloth will improve light output.
Q: My Ledlenser is not working correctly. Are there any quick fixes I can try?
A: Make sure that you check that the batteries are not flat and try new, high quality alkaline batteries. Also ensure that the transport lock is not on (hold down the main switch of the headlamp/torch for 5 seconds to disengage the transport lock, or remove batteries to reset to factory mode). Please also check that the product is not in the wrong mode (e.g. professional mode, easy mode, defence mode).
Q: I have a rechargeable model that I won't be using for a few months. How should I store it?
A: Rechargeable Ledlenser headlamps and torches should be stored with at least 40-60% charge. When storing for long periods, they should be recharged at least once every 3 months. This will assist with prolonging the life and performance of the batteries.
Q: I have a non-rechargeable model that I won't be using for a few months. Should I take the batteries out?
A: When storing headlamps and torches for extended periods, we recommend that the batteries are removed to prevent damage caused by leaking batteries.