Ledlenser Warranty Information

 

Tight Lines is the proud distributor of Ledlenser products in New Zealand. We pride ourselves on our back-up service for our brands and aim to make our warranty procedure as stress-free as possible for everyone involved. Please find basic information about our warranty process below, or download our Ledlenser Warranty Handbook here for more details.

Warranty Timeframe

Ledlenser products have an industry-leading warranty that covers defects in manufacturing. The time periods for the warranty are below:

 5 year standard warranty

Applies to all Ledlenser products.

 7 year (5+2) extended warranty

For products manufactured after 1st November 2015, customers have the option to extend their warranty to 7 years by registering their warranty online by following the instruction card in the packaging.

2 year warranty on rechargeable batteries

Provided the batteries are charged and stored correctly.

 

Conditions of Warranty

1. You are the original owner of the torch/headlamp

2. The product was purchased from an authorised Ledlenser reseller

3. The product is within the warranty period (see above) and meets the warranty criteria below. 

 

What is covered

  • Manufacturing faults or defects

 

What is NOT covered

  • General wear and tear

  • Misuse or abuse

  • Unauthorised and/or unreasonable use

  • Alterations

  • Sheaths, accessories, imprinting or colour finishes

  • Declining rechargeable battery performance that has occurred over time

  • Issues caused by leaking batteries 

 

If you believe that your torch or headlamp qualifies for repair or replacement under the Ledlenser Warranty guidelines (as above) you have the option of taking it back to the store you purchased from, or sending it directly back to us. If you require more information about the warranty process, or think that the problem with your torch or headlamp may be an easy fix, refer to our Warranty Handbook here.

Please note - retailers cannot replace your headlamp or torch in-store, they will need to send it back to us for assessment first. If you choose to send it directly to us, please download the official Ledlenser Warranty Submission form here and send to:

Tight Lines Ltd

89 Austin Street

Napier 4110

Attn: Repairs

 

Please note – the cost of freight to get a warranty item to us is your responsibility.

We aim to turn around all warranty products within one week. If you have not heard from us within a week, please contact us at service@tightlines.co.nz